The Infatuation is hiring a Social Engagement Manager to be an extension of the brand’s voice on social, handle engagement within our online community, and provide exemplary support to our following on social.
As a Social Engagement Manager in The Infatuation (CDJ), you will nurture a dynamic online community on multiple social media platforms. You will report to the Senior Manager, Social Strategy, and partner directly with the larger social media team to enhance our brand's online presence through strategic engagement and community development. Your focus will be engaging with our audience and forging meaningful connections that boost our brand's visibility.
Job Responsibilities:
- Engage with our audience by responding to comments, messages, and mentions in a timely and professional manner
- Build and maintain relationships with our online community across a variety of markets and social media platforms
- Report meaningful community feedback to the appropriate stakeholders
- Identify trends and opportunities on social that our brand can engage with
- Support the social media team with supplemental content and performance measurement
Required Qualifications, Capabilities and Skills:
- 2+ years of experience working with online communities and creating social content for prominent brands or publishers
- Proficient in crafting content with a diverse range of tones, seamlessly transitioning between light-hearted and playful brand interactions and more formal, corporate messaging
- Profound understanding of the dynamics and language of online communities, with a deep immersion in platforms like TikTok and Instagram
- Demonstrated ability to manage crisis situations that may arise from online discourse
Preferred Qualifications, Capabilities and Skills:
- Degree in Communications, Marketing, Journalism, Digital Media, or a related field preferred
ABOUT US
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.