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Social Media Manager

Toronto, ON +3

Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, and SMS.


Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time.


We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters.

We’re still growing fast and looking for new teammates who want to grow with us.


About The Content Team

📲 As Social Media Manager, you will be responsible for creating, implementing, and continually evolving the social strategy for Gorgias. Reporting to the Director, Integrated Marketing this is a role with high visibility and the opportunity to collaborate cross-functionally across the entire business to maximize your impact. As a part of the Content Marketing team, you will work with other team members to drive awareness, engagement, and consideration for Gorgias at every stage of the funnel. You will help communicate the story of Gorgias to ecommerce merchants and work to build a durable brand across all social channels, including LinkedIn, Twitter, Instagram, TikTok, Ambassadors, and whatever comes next.


What You'll Do

Building from the ground up you will act as the expert in social for the brand, work cross-functionally with multiple stakeholders, and build and carry out the ever-evolving Gorgias social media strategy. You will be responsible for owning metrics related to social growth and influence.

  • Social ownership: Responsible for creating, implementing, and continually iterating the social strategy for Gorgias
  • Drive performance: Define, track, and continually exceed social media KPIs that have a direct impact on our funnel
  • Strategic mindset: Continually develop and test new strategies and tactics to engage with the ecommerce community at large
  • Work cross-functionally: Partner with and serve the needs of all business units within Gorgias - spanning from employer branding to partners to ambassadors
  • Help share our story: Be an advocate for customers and quality of our content by proactively identify opportunities and risks and deliver a VIP experience for our biggest fans
  • Be visible: Unabashedly become the face of Gorgias and our brand by actively engaging with our customers, folks in the industry, and partners


This is a unique chance to craft the social function of the marketing department and play a significant part in shaping the brand of a leading SaaS product.


Who You Are

  • 3-5+ years experience managing social media channels for a brand
  • Experience publishing and working on social platforms including but not limited to LinkedIn, Instagram, Facebook, Twitter, YouTube, TikTok
  • Proven track record of organically growing social channels and positively impacting a brand
  • Data-driven with experience tracking and reporting on social and how it directly ties to business performance
  • Impeccable creative briefing and project management skills
  • Experience working cross-functionally and balancing the various needs of a brand
  • A deep knowledge of cultural, internet, social and content trends
  • Exceptional interpersonal and organizational skills - you are a strategist and a doer at the same time
  • Previous experience in ecommerce / SaaS (preferred)
  • Experience creating and editing video (preferred)


Perks and Benefits

  • 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)
  • 🤕 Paid sick leave
  • 🧸 Paid parental leave (16 weeks)
  • 💻 MacBook Pro
  • 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)
  • 🏥 We provide private health insurance and retirement pension
  • 💆🏻‍♀️ Get up to CAD 900 to set up your workstation at home (working from home should feel breezy)
  • 📚 Get up to CAD 2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
  • 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!


The role requires a 2 days/week presence in the hub office in which you are hired. For a full breakdown of hub offices, please see the location filter on the jobs page.


Why join us?

🚀 We're among the fastest-growing startups in the eCommerce ecosystem

🦄 We've built an extremely efficient go-to-market engine

🥇 Work with a talented team you'll learn a lot from

🙏 Join a company where automation and good & clean data are core beliefs shared by all

🎥 Here is an interview with one of our team member’s experiences from our most recent company retreat to Cancun! 


More cool things to know about Gorgias... 😁


Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.


Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com

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