Social Media Manager

Our Story

We make modern classics with character. We believe in true timelessness, the integrity of well-made clothes, and since our inception, great quality at a great price. That’s in our DNA.

But, we know it’s not only about the clothes—it’s about the feeling it gives the people who wear them, whether they’re confidently giving a presentation in a well-tailored suit; basking in long salty beach days in vibrant, colorful sun-soaked swimsuits, or joyfully re-discovering their favorite Rollneck sweater in their closet again and again, season after season.

And ultimately, it’s about helping our customers be the best, most authentic versions of themselves.

And that’s what we’re after, to inspire people’s lives and style.

Whether you’re a customer or a part of our crew, we put people first. We’re proud to have been recognized as an industry leader in:

• America’s Greatest Workplaces for Diversity (Newsweek, 2023)
• America’s Greatest Workplaces for Women (Newsweek, 2023)
• Best Employers for Diversity (Forbes, 2022)
• Best Employers for New Grads (Forbes, 2022)
• Best Place to Work for LGBTQ+ Equality (The Human Rights Campaign Foundation, 2022)

The Role + Purpose: 

The Social Media Manager is responsible for planning, implementing, managing and monitoring our social strategy in order to increase brand awareness, improve Marketing efforts, increasing engagement and follower growth.

A successful candidate in this role will have a strategic and curious mind; understanding the ‘why’ of things just as much as the ‘how’ to get it done. Core responsibilities will include:

• Oversee day-to-day management of social media accounts / campaigns and ensure brand consistency; designing and implementing social media strategy to align with brand goals & vision 
• Oversee the creation and implementation of the monthly editorial calendar which includes monthly sales objectives and initiatives with the two social media associates
• Facilitate scaling brand and company awareness through various social media channels, with a strong POV on differentiation and opportunities for growth 
• Developing social content briefs; identifying opportunities and building insights, product priorities and channel strategies into a clear, concise working document and working with our creative & brand teams to develop ideas – from one-off cultural moments to supporting larger seasonal marketing initiatives 
• Community Management: Manage the overarching strategy, and support the Social Media Associate to execute across all aspects of social media interaction between customers and the company, and ensure a positive customer service experience 
• Create actionable plans to both grow and maintain followers across our priority channels, including: Instagram, Twitter, Facebook, Pinterest, YouTube and LinkedIn – whilst building presence on Snapchat & TikTok 
• Ensure progress on all platforms by using social media listening and analytics tools
• Monitor the competition and be aware of market changes and developments. Act as the advocate of social, digital and emerging media integration within the Company, influencing overall site and business strategies. 
• Have the ability to manage stakeholders and surface new opportunities to management and leadership
• Have and continually maintain knowledge of the Creator landscape and relevant influencers / Content creators
• Availability for light weekend work may be required for posting content and addressing time-sensitive tasks

Qualifications: 

• BA required 
• Experience in social media marketing with demonstrated subject matter expertise in social, digital and emerging media platforms.
• Demonstrated experience in marketing campaign rollout (launching new products, moments, initiatives), an understanding and experience in the creative brief development process – from opportunity to execution is a huge plus
• Advanced knowledge and understanding of social, digital and new media platforms, including technology, customer experience and integration across marketing touch points. 
• Strong project management and organizational skills.

We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams.

Benefits + Perks

• Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more.
• Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell).
• Flex Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday year-round.
• Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program.
• Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge.

Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements.

Salary Range: $97,600.00 - $122,000.00

At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks.

One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds.

JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law.